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Estimated ship times are located on each product page. It is important to note that these are estimated shipping times and are subject to availability of products and/or manufacturer’s availability. If a product you have ordered is out of stock or on back-order, we will contact you with a shipment date and you can decide to either keep the order as is, cancel the item or cancel the entire order. Occasionally issues arise that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case, you will be alerted as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact customer service at firstname.lastname@example.org.
Huis functions as a liaison to ensure merchandise is transported safely to you, and although this process most often proceeds smoothly, delays and damages may be caused by the freight company. Huis will do our absolute best to assist in getting your furniture to you in a timely manner and in good condition and will notify you immediately if we are made aware of any expected delays or problems.
Huis will in no way be responsible for losses by customer due to scheduling of electricians, contractors, or other professional installation.
Most orders over $199.99 qualify for free standard shipping to our freight forwarder in Miami. Huis reserves the right to change or revoke this offer at its discretion. Some items require an additional shipping charge due to excess weight or special packaging requirements. If there is an additional shipping charge for an item, it will be noted on the checkout page as a “shipping surcharge”.
Free Standard Delivery: For free standard delivery, the shipping company will deliver furniture to your driveway. Delivery past Bodden Town will incur a delivery surcharge. Please contact us for details.
Premium Delivery: Premium in-home delivery is available for most items for a charge of $80.00 per item, if you would like the item placed inside the threshold of your home, or in a particular room up to 2 flights of stairs, with all packing materials discarded. Furniture assembly is not included, but may be available if it is arranged at the time the delivery is scheduled. Furniture assembly is payable directly to the shipping company by check only.
We schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m, and on Saturdays between 9:00am and 12:00pm. We will contact you at least 48 hours prior to the delivery to schedule a delivery date and time frame (typically 2-4 hour blocks) that works for you. If you need to reschedule the delivery, please contact us as soon as possible so as not to incur any charges for missed delivery appointments. If your scheduled appointment is missed, you will be charged a delivery trip fee. Please do not arrange for the item/items to be delivered when no one is home to receive them. If we contact you to make an appointment for delivery and you are unable to accept the delivery for any period of time, you are subject to storage fees that the freight company will charge for storing your item.
Receiving the Incorrect Item: If for any reason your furniture piece does not arrive with the specifications that you selected when ordering, Huis reserves the right to have the item or items replaced and reshipped at no additional charge to you. You should contact us immediately if this occurs so that we can get the replacement in the works as soon as possible.
Damage: Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit. Claims against damaged items must be made within 48 Hours, and cannot be accepted after that time. To make a successful damage claim:
Huis will be unable to assist you in the repair or replacement of damaged goods if the above procedures are not followed.
In the case that the delivery address is not accessible by regular delivery truck, the customer will be responsible for all additional delivery charges. Please contact email@example.com to make Huis aware of any special delivery requirements that must be taken for the item to reach the final destination.